Frequently Asked Questions
Everything you need to know about your Parker Thatch experience.
When will my order ship?
Most orders are processed and shipped within 3-5 business days. Please note that personalized or custom-monogrammed items may require an additional 7-10 business days for production before they are dispatched.
What is your return policy?
We accept returns on unused, non-personalized items within 14 days of delivery. All items must be in their original packaging with tags attached. Please note that custom-made and monogrammed products are final sale and cannot be returned.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout. Please be aware that customers are responsible for any applicable customs duties or taxes.
How do I care for my Parker Thatch bag?
To maintain the quality of your bag, we recommend spot cleaning with a damp cloth and mild soap. For leather components, use a high-quality leather conditioner. Avoid prolonged exposure to direct sunlight or extreme moisture.
Can I change or cancel my order?
Because we begin processing orders quickly, we can only accommodate changes or cancellations within 1 hour of purchase. Please contact our customer service team immediately at [email protected] for assistance.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as modern payment options including PayPal, Apple Pay, and Shop Pay Installments for flexible budgeting.